Help Center
Discover our comprehensive help center with guides for customers and shop owners.
Getting Started
Welcome to CutWaste! This comprehensive guide will help you discover great deals on surplus products from local merchants while making a positive environmental impact. Learn how to browse offers, place orders, manage your account, and maximize your savings.
Step 1: How to Browse and Discover Offers
CutWaste offers thousands of discounted surplus products from verified local merchants. Here's how to find the best deals:
- Navigate to the "Offers" section from the main menu
- Use category filters: Bakery, Grocery, Restaurant, Pharmacy, Florist, etc.
- Set your location to see offers near you (delivery/pickup options)
- Sort by: Price, Distance, Rating, or Newest offers
- Look for the discount percentage and original vs. CutWaste price
💡 Pro Tip: Enable push notifications to get alerted about new offers in your area!
Step 2: How to Place an Order
Ordering on CutWaste is simple and secure. Follow these steps to get your discounted products:
- Click on any offer to view detailed information (photos, description, shop details)
- Check availability: pickup locations, delivery zones, and time slots
- Click "Add to Cart" and specify quantity
- Review your cart, apply any discount coupons, and proceed to checkout
- Select payment method and complete your order
- Check location/time for your pickup
- Receive order confirmation with pickup code and tracking details
Account Management
Creating Your CutWaste Account
- Click "Register" in the top navigation menu
- Select "Register as Customer"
- Fill in your personal information: name, email, phone, address
- Choose your preferred language (11 languages supported)
- Verify your email address using the confirmation link
- Complete your profile with additional preferences
Managing Your Profile and Settings
- Log in and click on your profile name/avatar in the top right
- Update personal information: addresses, phone numbers, preferences
- Set up push notifications for offers in your area
- Manage your favorite shops and followed offers
- View your order history and download invoices
- Manage your account preferences and language settings
Step 4: Payments, Orders, and Tracking
Payment Methods
- 💳 Credit/Debit Cards: Visa, Mastercard, American Express (Instant processing)
- 🅿️ PayPal: Secure instant payments with buyer protection
- � Apple Pay: Touch or Face ID instant payment
- 📱 Google Pay: NFC instant mobile payment
- 📱 Samsung Pay: Instant payment with MST technology
All payments are encrypted and processed through secure gateways. Your financial information is never stored on our servers.
Order Tracking
- After ordering, go to "My Orders" in your account dashboard
- Track real-time status: Confirmed → Preparing → Ready for Pickup/Delivery
- Receive SMS and email notifications at each stage
- Get pickup code for shop collection or delivery tracking
- Contact shop directly through the app for any changes
- Leave reviews and ratings after order completion
Step 5: Advanced Features and Tips
Favorite Shops
- Click the heart icon on shop profiles to add to favorites
- Get notified when favorite shops post new offers
- Follow specific offers to track price changes
- Access favorite shops quickly from your profile
CutWaste Shop Referral Program
- Share your unique referral code with local shops
- When a shop joins using your referral code, you get rewarded
- Earn a 10% discount coupon for your first order at each referred shop
- Track your shop referrals and available discount coupons in your profile
Your Environmental Impact
Every CutWaste order helps reduce food waste and carbon emissions:
- 🍎 Prevents perfectly good food from going to waste
- 🚛 Reduces transportation emissions through local pickup
- ♻️ Supports sustainable consumption patterns
- 🌱 Contributes to a circular economy
Frequently Asked Questions
How does CutWaste actually reduce food waste?
CutWaste creates a marketplace where local merchants can sell surplus products before they expire. Instead of discarding perfectly good food, businesses offer discounted prices. This prevents food waste while giving customers access to high-quality products at lower prices. Every order saves food that would otherwise be thrown away.
Are CutWaste products really safe to eat?
Absolutely! All CutWaste products are completely safe and fresh. We only feature surplus items that are well within their expiration dates - typically with weeks or months remaining. Our merchants are verified businesses committed to food safety standards. We never sell expired or unsafe products.
How do I know if a product is available for pickup?
Every offer page clearly shows all pickup locations and available time slots. You can see real-time availability and choose the most convenient pickup location for you. All CutWaste orders are pickup-only to ensure maximum savings and minimal environmental impact.
What if I need to cancel or modify my order?
You can modify most orders up to 2 hours before the scheduled pickup/delivery time. Contact the shop directly through the order details page or use our in-app chat feature. For delivery orders, changes may affect delivery fees. Cancellations after preparation may incur small fees.
How do I leave a review for a shop?
After your order is completed (picked up or delivered), you'll automatically receive a review request notification. Go to your order history, click on the completed order, and rate the shop (1-5 stars) and leave comments. Your reviews help other customers and improve shop quality.
What's the difference between CutWaste plans?
CutWaste offers different merchant plans, but customers always get the same great deals. Higher-tier merchant plans (Premium, Platinum) may offer more frequent offers, faster delivery, or exclusive deals. Look for the plan badges on shop profiles.
How do discount coupons work?
Coupons can come from referrals, promotions, or shop sponsorships. During checkout, applicable coupons are automatically applied to eligible orders. Some coupons are shop-specific, others work across all shops. Check your profile for available coupons.
Can I order for someone else?
Yes! You can specify a different person to pickup the order during checkout. This is perfect for surprise gifts, office pickups, or helping others. Just add the pickup person's details at checkout.
What should I do if I receive damaged products?
Contact the shop immediately through the app. All verified CutWaste merchants are committed to quality. Most shops offer replacements or refunds for damaged items. Take photos as evidence and we'll help resolve the issue quickly.
How does the pickup system work?
When you choose pickup, you'll receive a unique pickup code via SMS and email. Show this code at the shop along with ID. Most shops have designated CutWaste pickup areas for quick service. No waiting in line!
What is the refund policy for uncollected orders?
Important: Orders that are paid for but not picked up within the agreed timeframe will not be refunded. CutWaste operates on a strict no-refund policy for uncollected orders to ensure fairness to our merchant partners. Please plan your pickup accordingly.
Shop Setup
Learn how to set up and manage your shop on CutWaste.
Creating a shop account
- Go to "Join as Merchant" and create your account
- Provide your shop information and business details
- Configure at least one payment method (PayPal, Stripe, Apple Pay, etc.) to receive payments
- Check the WhatsApp box if your phone number is also a WhatsApp number to facilitate customer communication
- Complete shop profile setup
Managing Offers
Creating Offers
- Log in to your shop dashboard
- Click "Create New Offer"
- Upload product photos and descriptions
- Set price, quantity, and expiration time. Display the expiration date and specify if the product can be frozen. Also verify your opening hours are correctly set
Note: Offers stay online for multiple days and only disappear when stock reaches zero
Managing existing offers
- View all your offers in the dashboard
- Edit prices, quantities, or descriptions
- Monitor sales and customer feedback
Order Processing Workflow
How orders are handled when customers make purchases:
- Receive instant email and push notification when customer places order
- Receive payment confirmation (customer pays to you online)
- Validate the order in your dashboard and prepare the items
- Stock quantity is automatically updated when order is confirmed
- Customer receives pickup code and comes to collect their order
⚠️ Important: Orders that are paid for but not picked up will not be refunded to the customer
Referral Benefits for Shops
When a customer refers your shop using their referral code, you get significant advantages:
- 🎯 Priority placement: Your shop appears first in search results
- 💰 Customer loyalty: Offer a 10% discount coupon to the referring customer for their first order
- 📈 Increased visibility: Better positioning helps attract more customers
- 🤝 Win-win partnership: Both shop and customer benefit from the referral
Sales and Analytics
Tracking your sales
- Access your sales dashboard
- View daily, weekly, and monthly reports
- Analyze your best-selling products
Managing customer reviews
- Respond to customer reviews promptly
- Address any concerns professionally
- Use feedback to improve your service
Shop Owner FAQ
How much does CutWaste cost?
CutWaste offers a flexible pricing model: Free for 60 days, then €0/month (limited to 15 offers/month) or €9.90/month (unlimited offers + Google SEO optimization included). No commission fees.
Can I cancel anytime?
Yes, you can cancel your subscription at any time with no long-term contracts.